Store Policy

Refund policy

PAYMENT
Paying through credit card (VISA, Master) is available.
Bringing to our customers with the best convenience in payment is also one of our tasks. With PayPal, you will be easier to make a payment and finish your purchase as quickly as you possible.

REFUND, RETURN & CANCEL
By placing an order, you have confirmed that you have read, understood and accepted these following policies.

RETURN

All the products are made-to-order, we do not accept returns or exchanges. However, we can offer a free replacement or a refund if the request meets certain criteria:

• a damaged, defective upon arrival, or wrong item

• missing item

• misspelling or error in the configuration, inscription, or design

• materially different from what was ordered.

• item return without reasons

NOTE: Due to the different monitor and light effects, the actual color and size of the item may be slightly different from the visual image. So, any return request relates to this reason won’t be considered. To complete your return, we require a receipt or proof of purchase. Please contact our support team via help@geckocustom.com for more information. Please be informed that you have to pay the return shipping fee.

REFUND
Our policy lasts 3 days from arrival date. If 3 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange. As soon as you receive the refund confirmation from our support team, it may take around 3-5 days to process your refund. Once we issue your refund, it may take time for your fund to appear in your account balance (depends on your financial institution). See the table below for more details

Refund Method 

Refund Time (After the refund is processed) 

Credit/Debit Card 

5-10 days

PayPalCredit/Debit Card 

5-10 days

PayPal

3-5 days 

NOTE: Refund timing to a pre-paid card depends on the issuer of the card. The refund can take up to 30 days to process based on the policy of the issuer.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Showme3dstudio@gmail.com